Customer Care & Billing Specialist I

Olivenhain-Municipal-Water-District; Encinitas (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Olivenhain-Municipal-Water-District in Encinitas, California, seeks a Customer Service Representative I/II to handle general and account service support, billing, and inquiries. You will answer calls, process payments, and maintain records while coordinating with field staff and other departments.

The role emphasizes strong communication, ability to manage competing priorities, and accuracy in using district software and Windows applications. Standard First Aid and CPR are required.

Qualifications

• High School diploma or equivalent; Standard First Aid and CPR certifications required.
• 1 year of customer inquiry experience for entry level; 3+ years for II level with independent duties.

Responsibilities

• Answer incoming calls, greet visitors, and direct inquiries to appropriate departments.
• Process customer payments and handle mail and correspondence.
• Prepare reports and maintain department records; assist with policy updates.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

High School diploma or equivalent

Tools

Billing software

Windows applications

Word processing

Spreadsheets

Job description

Olivenhain-Municipal-Water-District in Encinitas, California, seeks a Customer Service Representative I/II to handle general and account service support, billing, and inquiries. You will answer calls, process payments, and maintain records while coordinating with field staff and other departments.

The role emphasizes strong communication, ability to manage competing priorities, and accuracy in using district software and Windows applications. Standard First Aid and CPR are required.