Customer Care Associate - Vulcan

BioHorizons; Birmingham (AL); Presencial; USD 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan options

HSA/FSA option

Vision insurance

Dental insurance (employee and depend‑

401k with company match

Generous PTO and holidays

Parental leave

Resumo da oferta

BioHorizons is seeking a Customer Care Associate in Birmingham, AL to handle new customer account setups and ongoing account maintenance. The role includes clerical duties, invoicing, and collaboration with Operations to ensure timely product shipments.

The ideal candidate has a high school diploma, 1+ year of customer service experience, and proficiency with Microsoft Office. Associate or Bachelor’s degree is preferred; a team environment is emphasized.

Qualificações

• High School Diploma required.
• Associates or Bachelor’s degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical/administrative experience and proficiency in Microsoft Office.

Responsabilidades

• Maintain customer accounts and perform new account setups and changes.
• Provide clerical support to the Customer Care Department.
• Process daily invoices and assist with inventory/document handling.
• Coordinate with Operations to ensure timely shipment of products.
• Assist Customer Care Representatives with administrative tasks.

Conhecimentos

Customer service

English communication

Teamwork

Microsoft Office

Formação académica

High School Diploma

Associate or Bachelor’s degree preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care Associate is also responsible for all clerical and administrative duties of the Customer Care Department to include scanning, filing, copying and other tasks as assigned.

Essential Duties And Responsibilities

• Adhere with the company’s Quality Management System to ensure compliance with applicable regulatory requirements.
• Responsible for all customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

The ideal candidate for this position will possess the following qualifications

• High School Diploma required
• Associates or Bachelor’s degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred. Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.

Benefits

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.