Customer Care Associate - Vulcan

BioHorizons; Alabama; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Wellness Plan

401k with 5% match

PTO with holidays

Casual Dress Code

Social events

Short Term Disability

Long Term Disability

Life Insurance

Job summary

BioHorizons is seeking a Customer Care Associate to manage new customer account set-ups and changes to existing accounts, while handling clerical duties within the Customer Care Department.

The role emphasizes accuracy, teamwork, and strong communication in English, with routine invoicing, file management, and collaboration with Operations to ensure timely shipment of products.

Qualifications

• High School Diploma required.
• Associates or Bachelor’s degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred.
• Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.

Responsibilities

• Establish and maintain customer accounts, including new setups and location changes.
• Process daily invoicing and manage inventory scanning/filing.
• Provide clerical support to the Customer Care Department.
• Coordinate with Operations to ensure timely shipment of products.
• Assist with administrative tasks and other duties as assigned.
• Adhere to Quality Management System and regulatory requirements.
• Handle scanning, filing, copying and other general tasks.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Education

Associates or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care Associate is also responsible for all clerical and administrative duties of the Customer Care Department to include scanning, filing, copying and other tasks as assigned.

Essential Duties and Responsibilities:

• Adhere with the company’s Quality Management System to ensure compliance with applicable regulatory requirements.
• Responsible for all customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

The ideal candidate for this position will possess the following qualifications:

• High School Diploma required
• Associates or Bachelor’s degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred. Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.
• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Casual Dress Code
• Social events for employees and family

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.