Customer Care Associate - Training & Growth Path

DeKalb Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellness initiatives

Benefits program

Job summary

Stuller is seeking a Customer Care Trainee to join its Customer Care team in Lafayette, LA. You’ll learn the S.E.R.V.E. culture through Stuller Camp and work with mentors to deliver friendly, knowledgeable support across phone, chat, and email.

The role emphasizes problem-solving, empathy, and accurate order handling. Training is provided, with opportunities to grow within a global jewelry services organization.

Qualifications

• High school diploma or equivalent or higher in a related field.
• 1–2 years in a customer-facing role, in-person or over the phone.
• Strong written and verbal communication skills with active listening.
• Ability to learn quickly in a fast-paced environment and adapt.
• Proficiency with computers and CRM software.

Responsibilities

• Assist customers via phone, chat, and email with orders and service requests.
• Document customer interactions and order details in the CRM system.
• Process orders efficiently while maintaining quality and accuracy.
• Identify alternative solutions for out-of-stock items with upsell/cross-sell options.
• Troubleshoot basic issues and escalate complex concerns to the right teams.
• Use available tools to resolve customer needs independently when possible.
• Maintain scheduled availability to ensure dependable service levels.
• Participate in training and coaching to build role proficiency.

Skills

Active listening

Empathy

Written communication

Verbal communication

Problem-solving

Teamwork

Education

HS diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

Stuller is seeking a Customer Care Trainee to join its Customer Care team in Lafayette, LA. You’ll learn the S.E.R.V.E. culture through Stuller Camp and work with mentors to deliver friendly, knowledgeable support across phone, chat, and email.

The role emphasizes problem-solving, empathy, and accurate order handling. Training is provided, with opportunities to grow within a global jewelry services organization.