Customer Service Representative

DeKalb Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stuller Camp training

Wellness programs

Job summary

Stuller is seeking a Customer Experience Representative to support customers across multiple channels. You will assist with orders, help resolve inquiries, and document interactions to ensure accurate service delivery.

Ideal candidates will have strong communication skills, a year of customer-facing experience, and the ability to work in a fast-paced environment. Training begins with Stuller Camp, followed by mentorship and role-specific development.

Qualifications

• High school diploma or equivalent.
• 1+ year in a customer-facing role.
• Strong verbal and written communication skills.
• Patience, professionalism, empathy, and active listening.

Responsibilities

• Assist customers by phone, chat, email, and other digital channels with orders and service requests.
• Provide friendly, knowledgeable assistance while listening and guiding the best path forward.
• Process orders with accuracy and efficiency.
• Document interactions and order details in company systems.
• Research questions and resolve concerns using available tools.
• Monitor orders and communicate timely updates to customers.
• Collaborate with internal departments to support customer needs.
• Organize and prioritize work to meet expectations.

Skills

Verbal communication

Written communication

Customer service exp

Problem solving

Education

High school, diploma

Higher education advantageous

Tools

CRM

Order management

Job description

• Location 302 Rue Louis XIV,Lafayette, LA, 70508,United States
• Job Category Customer Experience, Full-Time
• Manage Others No

Helping jewelry professionals succeed is at the heart of everything we do. Our Customer Experience Division brings together teams that provide expert and friendly service, creative problem-solving, and tailored solutions to customers around the globe. From day-to-day customer care to support for custom jewelry projects, branded packaging, custom imprinting, and other focused services, our associates develop the knowledge and technical expertise needed to deliver outstanding experiences.

Customer Service Representative opportunities are available across multiple Customer Experience teams, from customer care to more focused areas supporting technical products, services, and projects. Through structured training, mentorship, and hands‑on learning, associates build the knowledge and technical expertise needed to succeed. If you thrive on connecting with people and find fulfillment in helping others, Stuller offers opportunities to grow your skills and build a rewarding long‑term career.

Key Responsibilities

• Responsibilities may vary by team and area of focus but may include:
• Assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests, project details, and status updates.
• Provide friendly, knowledgeable assistance while listening carefully and identifying the best path forward.
• Process customer orders and requests while maintaining quality, accuracy, and efficiency standards.
• Accurately document customer interactions, order information, project details, and follow‑up needs within company systems.
• Research questions and resolve concerns using available tools, resources, and internal partnerships.
• Monitor orders, projects, or service requests and communicate timely updates as needed.
• Recommend appropriate products, alternatives, or services based on customer needs.
• Build knowledge of Stuller’s products, services, systems, and business processes.
• Collaborate with internal departments and subject matter experts to support customer needs accurately and efficiently.
• Organize and prioritize work to meet customer and departmental expectations.

Basic Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a customer‑facing role, whether in person, by phone, or through digital communication channels.
• Strong verbal and written communication skills.
• Ability to interact with customers using patience, professionalism, empathy, and active listening.
• Proficiency with computers, including web‑based applications, keyboarding, and data entry.
• Strong attention to detail, organization, and follow‑through.
• Ability to learn and retain new information in a fast‑paced environment.
• Problem‑solving skills with the ability to research, identify, and communicate effective responses.
• Ability to manage changing priorities and collaborate effectively with others.
• Ability to follow verbal and written instructions in English.

Preferred Qualifications

• Higher education, relevant certification, or equivalent experience.
• Experience in customer service, sales support, order entry, account support, project coordination, or another customer‑focused area.
• Experience supporting customers through phone, email, chat, or other digital channels.
• Experience working in a high‑volume service environment.
• Experience with CRM, order management, or other business systems.
• Strong critical‑thinking and decision‑making skills.
• Experience providing consultative recommendations or identifying sales opportunities.
• Jewelry industry, custom product, commercial printing, packaging, technical support, or related product knowledge.

Customer Experience Training | Stuller Camp

Every Customer Service Representative begins with Stuller Camp, Stuller’s immersive, classroom‑based training experience designed to prepare associates for success. This high‑energy program combines instructor‑led learning, interactive activities, and hands‑on practice to introduce Stuller’s S.E.R.V.E. culture, products, systems, and commitment to service excellence.

Following Stuller Camp, associates continue learning through structured mentorship, coaching, and role‑specific development. This foundation prepares each team member to support customers effectively while building the deeper knowledge required for an assigned area of focus.

Summary

Stuller is the jewelry industry’s largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award‑winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.

Additional Information