Customer Finance Analyst

DeKalb Health; Lafayette (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Stuller, a leading jewelry industry company in Lafayette, LA, is seeking a Customer Finance Analyst to support our Finance & Administration team. This role focuses on reviewing orders based on customer credit information, handling collections calls, and resolving payment issues to safeguard company assets.

The candidate will process orders, manage credit holds, and maintain communication with customers to ensure timely payments.

Qualifications

• High school diploma or equivalent.
• Experience in data entry and database management.
• Strong customer service skills with the ability to handle calls professionally.
• Ability to manage multiple priorities effectively.
• Strong problem-solving skills and adaptability.

Responsibilities

• Contact customers with delinquent accounts to negotiate payment plans.
• Process and release orders based on credit information or contact customers for additional details.
• Manage incoming calls and respond to customer account inquiries.
• Monitor and report on credit holds, including credit limits, overdue invoices, and declined payments.
• Investigate and collect outstanding returned checks.
• Review credit information to establish appropriate credit limits.

Skills

Data entry

Database management

Customer service

Multitasking

Problem solving

Education

High school diploma

Bachelor's degree in Finance or related field

Tools

Oracle or similar financial systems

Job description

• Location 302 Rue Louis XIV,Lafayette, LA, 70508,United States
• Job Category Finance & Administration, Full-Time
• Manage Others No

Description

From materials and people to data and technology, Stuller’s Finance and Administration team analyzes and safeguards our company’s assets. If your strength is in numbers and spreadsheets or legal documents and law enforcement, join our team to help ensure the safety and precision analytics of our precious resources.
As a Customer Finance Analyst, you will review and process orders based on customer credit information. This role involves handling inbound and outbound calls to address collections, resolving order issues, and managing past-due payments.

Key Responsibilities

• Contact customers with delinquent accounts to negotiate payment plans.
• Process and release orders based on credit information or contact customers for additional details.
• Manage incoming calls and respond to customer account inquiries.
• Monitor and report on credit holds, including credit limits, overdue invoices, and declined payments.
• Investigate and collect outstanding returned checks.
• Review credit information to establish appropriate credit limits.

Basic Qualifications

• High school diploma or equivalent.
• Experience in data entry and database management.
• Strong customer service skills with the ability to handle calls professionally.
• Ability to manage multiple priorities effectively.
• Strong problem-solving skills and adaptability.

Preferred Qualifications

• Bachelor's degree in Finance or a related field.
• Experience using Oracle or similar financial systems.
• Experience in a finance, accounting, or credit-related role.
• Strong sales and negotiation skills.
• Commitment to continuous personal and professional growth.

Summary

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.

Additional Information