Customer Care Trainee

DeKalb Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellness initiatives

Benefits program

Job summary

Stuller is seeking a Customer Care Trainee to join its Customer Care team in Lafayette, LA. You’ll learn the S.E.R.V.E. culture through Stuller Camp and work with mentors to deliver friendly, knowledgeable support across phone, chat, and email.

The role emphasizes problem-solving, empathy, and accurate order handling. Training is provided, with opportunities to grow within a global jewelry services organization.

Qualifications

• High school diploma or equivalent or higher in a related field.
• 1–2 years in a customer-facing role, in-person or over the phone.
• Strong written and verbal communication skills with active listening.
• Ability to learn quickly in a fast-paced environment and adapt.
• Proficiency with computers and CRM software.

Responsibilities

• Assist customers via phone, chat, and email with orders and service requests.
• Document customer interactions and order details in the CRM system.
• Process orders efficiently while maintaining quality and accuracy.
• Identify alternative solutions for out-of-stock items with upsell/cross-sell options.
• Troubleshoot basic issues and escalate complex concerns to the right teams.
• Use available tools to resolve customer needs independently when possible.
• Maintain scheduled availability to ensure dependable service levels.
• Participate in training and coaching to build role proficiency.

Skills

Active listening

Empathy

Written communication

Verbal communication

Problem-solving

Teamwork

Education

HS diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

• Location 302 Rue Louis XIV,Lafayette, LA, 70508,United States
• Job Category Customer Experience, Full-Time

At Stuller, our Customer Experience teamis dedicated to supporting jewelry professionals across the globe by providing seamless, high-quality service. The Customer Care department is at the heart of this mission, assisting customers with order placement, product inquiries, and service needs via phone, chat, and email. Our team takes pride in delivering friendly, knowledgeable, and solution-oriented support to ensure a smooth experience for every customer.

As a Customer Care Trainee, you will work closely with our trainers and mentors to learn about Stuller's S.E.R.V.E. culture and gain the skills necessary to provide exceptional support. If you enjoy problem-solving, have a passion for customer service, and are eager to grow, this is the perfect opportunity for you!

Key Responsibilities

• Assist customers via phone, chat, and email with order placement, product inquiries, and service requests.
• Accurately document customer interactions and order details within the CRM system.
• Process customer orders efficiently while meeting quality and accuracy standards.
• Identify alternative solutions for out-of-stock items, including appropriate upsell or cross-sell recommendations.
• Troubleshoot basic technical or service-related issues and elevate complex concerns to the appropriate teams.
• Utilize available tools and resources to independently resolve customer needs whenever possible.
• Maintain scheduled availability to ensure consistent, dependable service levels.
• Actively participate in required training, coaching, and development activities to build role proficiency.

Basic Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in a customer-facing role, either in person or over the phone.
• Strong written and verbal communication skills, including active listening.
• Demonstrated ability to manage customer interactions with empathy, professionalism, and patience.
• Ability to learn and retain new information in a fast-paced, evolving environment.
• Proficiency with computers, including keyboarding, web-based applications, and basic math.
• Ability to follow verbal and written instructions in English.

Preferred Qualifications

• 3+ years of experience in a high-volume customer service environment, either in person or over the phone.
• Problem-solving mindset with the ability to consider the "big picture" when identifying solutions.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Collaborative approach to teamwork and willingness to partner with peers and leaders.

Customer Care Training | Stuller Camp

Every Customer Care Trainee starts with Stuller Camp, Stuller's immersive, classroom-based training experience designed to set you up for success. This high-energy program blends instructor-led learning, interactive activities, and hands-on practice to introduce you to our culture, products, systems, and customer-first approach. After completing training, you’ll move into a structured mentorship experience designed to help you grow confidence, build momentum, and thrive in your role.

Summary

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits.