Customer Care Associate - Sports Complex (Flexible Hours)

Canlan Sports; West Dundee (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Canlan Sports is seeking a Customer Care Associate to help ensure a safe, welcoming environment at our West Dundee complex. You will assist walk-in customers, process registrations, take bookings, and handle payments while coordinating with the Contact Center.

Ideal candidates have at least one year of office or customer service experience and are comfortable handling credit card payments and flexible hours, including evenings and weekends. This role emphasizes guest satisfaction and safety.

Qualifications

• At least 1 year office and customer service experience.
• Experience handling credit card payments.

Responsibilities

• Welcome and provide service for walk-in customers in a friendly and competent manner.
• Answer customer questions and concerns or escalate as needed.
• Accept payments and provide receipts for programs and bookings.
• Take casual/spot rental bookings, prepare contracts and collect fees.
• Be the primary point of contact for the Contact Center.
• Maintain a safe environment for customers and employees; report hazards as applicable.

Skills

Customer service

Cash handling

Flexible hours

Job description

Canlan Sports is seeking a Customer Care Associate to help ensure a safe, welcoming environment at our West Dundee complex. You will assist walk-in customers, process registrations, take bookings, and handle payments while coordinating with the Contact Center.

Ideal candidates have at least one year of office or customer service experience and are comfortable handling credit card payments and flexible hours, including evenings and weekends. This role emphasizes guest satisfaction and safety.