Customer Care Associate (Outpatient)

HiredFirst; Ukiah (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare services provider located in Oregon seeks a Customer Care Associate for a contract position lasting 17 weeks. The ideal candidate will provide front office support and high-quality customer service, including answering calls, scheduling, and verifying insurance. Required qualifications include proficiency in front office duties and experience in patient registration. Preferred candidates will have a high school diploma or equivalent and exhibit critical thinking and teamwork skills.

Qualifications

• Ability to perform front office and administrative duties.
• Experience with patient registration, insurance verification, and data entry.
• Basic computer and office system proficiency.

Responsibilities

• Provide front office support and high-quality customer service.
• Answer calls, schedule, register, and check in patients.
• Verify insurance, process forms, and maintain accurate records.
• Coordinate referrals and obtain authorizations.
• Handle payments, balance cash drawer, and manage billing data.
• Maintain clean, organized front desk and waiting areas.
• Support clinic operations, reporting, and administrative tasks.

Skills

Front office responsibilities

Customer service

Patient registration

Insurance verification

Data entry

Critical thinking

Team collaboration

Education

High School Diploma/GED

Associate’s/Technical Degree

Job description

Customer Care Associate (Outpatient) – Contract (17 Weeks)

Schedule

Day Shift

40 hours/week

8-hour shifts (Monday–Friday)

Auto Offer

Position Summary & Responsibilities

Provide front office support and high-quality customer service

Answer calls, schedule, register, and check in patients

Verify insurance, process forms, and maintain accurate records

Coordinate referrals and obtain authorizations

Handle payments, balance cash drawer, and manage billing data

Maintain clean, organized front desk and waiting areas; perform quality checks

Support clinic operations, reporting, and administrative tasks

Required Qualifications

Ability to perform front office and administrative duties

Experience with patient registration, insurance verification, and data entry

Basic computer and office system proficiency

Preferred Qualifications

High School Diploma/GED (preferred)

Associate’s/Technical Degree or equivalent experience (preferred)

Integrity

Team player

Critical thinker

Organizational Requirement

Must comply with required vaccinations (medical/religious exemptions may apply)