Customer Care Associate I — Payments & Inquiries

Cass Information Systems; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Cass Information Systems, Inc. in Columbus, OH, is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries related to processing for assigned clients.

You will analyze issues, communicate clearly, research payment history, and work with vendors or customers to resolve exceptions, while maintaining a high level of client satisfaction. Responsibilities include independent issue analysis, documenting errors, and contributing to process improvements; overtime may be

Qualifications

• College-level coursework in business or general administration.
• Minimum 6 months customer service experience in a business environment or equivalent.

Responsibilities

• Analyze issues independently and communicate resolutions for routine processing questions.
• Research payment history and determine when to contact vendors or customers to resolve exceptions.
• Represent Cass professionally and focus on client needs to strengthen relationships.
• Keep management informed of significant issues impacting accounts.
• Suggest changes to procedures to improve client service and internal processes.
• Seek guidance on significant non-routine issues from appropriate resources.
• Document and report errors in other departments; work overtime as needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Office equipment knowledge

Excel proficiency

Problem-solving

Attention to detail

Accounts reconciliation

Communication

Education

College-level coursework in business administration or general business

Tools

Excel

Job description

Cass Information Systems, Inc. in Columbus, OH, is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries related to processing for assigned clients.

You will analyze issues, communicate clearly, research payment history, and work with vendors or customers to resolve exceptions, while maintaining a high level of client satisfaction. Responsibilities include independent issue analysis, documenting errors, and contributing to process improvements; overtime may be