Client Payments & Service Resolution Associate I

Cass Commercial Bank; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cass Information Systems, Inc. seeks a Customer Service Associate I to resolve client inquiries about processing with accuracy and timeliness. You will communicate clearly, analyze issues, and support payment processing for assigned clients.

The role requires strong interpersonal and organizational skills, basic MS Office proficiency (Excel), and a customer-focused attitude to maintain high satisfaction across internal and external partners.

Qualifications

• College-level coursework in general or business administration or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.
• Strong problem-solving and mathematical accuracy for account reconciliation.

Responsibilities

• Independently analyze issues and communicate routine questions according to procedures.
• Research payment history and resolve exceptions to support timely decisions for clients.
• Represent the company positively and focus on client needs and relationships.
• Keep management informed of significant issues that may affect the account.
• Document and report errors from other departments and assist with process improvements.

Skills

Interpersonal skills

Organizational skills

Office equipment knowledge

Microsoft Excel

Problem-solving

Account reconciliation

Education

College-level coursework in business administration or equivalent experience

Tools

Microsoft Excel

Job description

Cass Information Systems, Inc. seeks a Customer Service Associate I to resolve client inquiries about processing with accuracy and timeliness. You will communicate clearly, analyze issues, and support payment processing for assigned clients.

The role requires strong interpersonal and organizational skills, basic MS Office proficiency (Excel), and a customer-focused attitude to maintain high satisfaction across internal and external partners.