Customer Care Associate (Hybrid) - Earn Commission

Endless Energy; Massachusetts; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Birthday Off with Pay

Tuition Reimbursement

Training & Development

Employee Referral Bonuses

Job summary

Endless Energy in Massachusetts is seeking a Customer Care Associate to be the first point of contact for homeowners. You will respond to inquiries, schedule appointments, and guide customers through the journey with our sales, service, and home energy teams.

This is a dynamic, non-call-center role that rewards performance with commissions and growth opportunities. You will work with sales, marketing, and operations to create a seamless customer experience, with a strong emphasis on

Qualifications

• At least one year of customer service, inside sales, appointment setting, or call center experience.
• Proficiency with CRM systems and multiple computer applications.
• Strong verbal and written communication.
• Reliable transportation with ability to commute to Marlborough office.

Responsibilities

• Respond to inbound calls, texts, emails, and online inquiries promptly.
• Schedule appointments for sales, service, and home energy teams.
• Follow up with homeowners to answer questions and guide next steps.

Skills

Customer service

Inside sales

Appointment setting

CRM systems

Microsoft Office

Google Workspace

Communication skills

Organizational skills

Time management

Team collaboration

Job description

Endless Energy in Massachusetts is seeking a Customer Care Associate to be the first point of contact for homeowners. You will respond to inquiries, schedule appointments, and guide customers through the journey with our sales, service, and home energy teams.

This is a dynamic, non-call-center role that rewards performance with commissions and growth opportunities. You will work with sales, marketing, and operations to create a seamless customer experience, with a strong emphasis on