Customer Care Associate

Limelight Health; United States; Hybrid; USD 63,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

PTO and holidays

Telehealth services

Snacks and beverages on site

Lunches provided

Job summary

Odoo in Brisbane, CA, is seeking a Customer Care Associate to deliver reactive support for a portfolio of 1,400–1,600 accounts. You’ll be the primary contact for inquiries, handling admin requests quickly while guiding customers through the Odoo product to maximize satisfaction.

The role emphasizes collaboration with internal teams, continuous process improvements, and maintaining strong communication in a fast-paced environment. A bachelor’s degree or equivalent is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution‑oriented mindset suited to fast‑paced, reactive environments.
• Basic proficiency with G‑Suite applications and customer support tools, and comfort working within standardized processes in high‑pressure settings.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high‑touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast‑paced environment.
• Collaborate with internal teams to escrow and resolve more complex cases as necessary.
• Develop in‑depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self‑service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Skills

Organizational skills

Communication

Solution-oriented mindset

High-pressure adaptability

Education

Bachelor’s degree or equivalent

Tools

G‑Suite

Customer support tools

Job description

Customer Care Associate

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You will develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution‑oriented approach in a fast‑paced environment.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high‑touch engagement.
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast‑paced environment.
• Collaborate with internal teams to escrow and resolve more complex cases as necessary.
• Develop in‑depth expertise in Odoo software to provide knowledgeable and effective support.
• Distribute educational materials and resources to assist customers with self‑service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Must Have

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution‑oriented mindset suited to fast‑paced, reactive environments.
• Basic proficiency with G‑Suite applications and customer support tools, and comfort working within standardized processes in high‑pressure settings.

Nice to Have

• Experience in customer support, account management, or related fields.
• Interest in software products and willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency in resolving repetitive tasks.

Benefits

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401(k) Matching, and Commuter Benefits.
• PTO (Paid‑time‑off), paid sick days, and paid holidays.
• Employee Assistance Program: 3 telehealth calls with certified mental health professionals.
• Snacks, fruit, and coffee/drinks on tap.
• Chef‑prepared lunches.
• Company‑sponsored events for groups of 6+ employees.

Compensation

The estimated annual compensation range for this role is $63,000–$79,000. Actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

EEO Statement

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.