Customer Success Manager, Indirect

Odoo S.A; California, Northern (MO, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

Mental health telehealth

Snacks and beverages

Team lunches

Company events

Job summary

Odoo S.A. is seeking a Customer Success Manager to manage a direct customer portfolio across North America, acting as a trusted advisor throughout the journey. You will drive adoption, build lasting relationships, and collaborate with internal teams to maximize value and renewals.

The role emphasizes proactive engagement, business outcomes, and opportunities to expand Odoo applications while ensuring exceptional customer experiences and retention.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
• Excellent communication and relationship-building skills.
• Strong business acumen and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a proactive, consultative approach.
• Interest in technology and business process optimization.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey.
• Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs.
• Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices.
• Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success.
• Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals.
• Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs.
• Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes.
• Advocate for customers by sharing feedback and insights with internal stakeholders to help add to the overall customer experience.

Skills

Customer Success

Relationship building

Communication

Problem solving

Multitasking

Business acumen

Technology interest

Education

Bachelor's degree

Tools

ERP systems

CRM platforms

SaaS platforms

Job description

8000 Marina Blvd #300, Brisbane, CA 94005, United States

Build and maintain relationships withmultiplecustomers! We’ll train you on Odoo’s diverse applications, and you’ll use your business understanding to drive adoption and expand your client base.

About the Job

Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

As a Customer Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their customer journey.

Your mission is to help customers maximize the value of Odoo by driving adoption, building long-term relationships, and helping them achieve their business goals. You will work closely with customer stakeholders and internal teams to deliver an exceptional customer experience, drive retention and renewals, and identify growth opportunities.

This role is ideal for someone who enjoys relationship management, problem-solving, and helping businesses improve their operations through technology.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey
• Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs
• Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices
• Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success
• Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals
• Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs
• Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes
• Advocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experience

Must Have

• Bachelor’s degree or equivalent practical experience
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role
• Excellent communication and relationship-building skills
• Strong business acumen and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Customer-first mindset with a proactive, consultative approach
• Interest in technology and business process optimization

Nice to Have

• Experience with ERP, CRM, or SaaS platforms
• Familiarity with implementation, onboarding, or customer lifecycle management
• Experience working with SMB or mid-market customers
• Additional language skills, particularly French, Spanish, or Dutch

How does it work in Sales?

Our Sales Department is divided into two parts: Direct & Indirect Sales.

In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).

Sales-minded? Discover our jobs:

• Account Executives
• Account Managers
• Customer Success Managers
• Key Account Managers

What's great in the job?

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is$70,000-$90,000 OTE(on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.