Customer Success Manager, Indirect

Odoo; San Francisco (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

401K Matching

Commuter Benefits

PTO

Sick days

Holidays

Work-from-home stipend

Job summary

Odoo in Brisbane, CA is seeking a Customer Success Manager to oversee a portfolio of North American customers and act as a trusted advisor throughout their journey. You will drive adoption, renewals, and expansion by engaging stakeholders, guiding best practices, and coordinating with internal teams to deliver measurable business outcomes.

This role rewards proactive problem solving, strong communication, and a customer-first mindset in a fast-paced, SaaS environment with a supportive,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
• Excellent communication and relationship-building skills.
• Strong business acumen and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a proactive, consultative approach.
• Interest in technology and business process optimization.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey.
• Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs.
• Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices.
• Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success.
• Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals.
• Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs.
• Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes.
• Advocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experience.

Skills

Customer Success

Account Management

Communication

Relationship Building

Time Management

Business Acumen

SaaS Knowledge

Education

Bachelor's degree

Tools

CRM software

ERP software

Job description

Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications- covering everything from accounting and inventory to CRM and project management- works together seamlessly to support efficiency and growth. Learn more about us here.

About the Role

As a Customer Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted advisor throughout their customer journey.

Your mission is to help customers maximize the value of Odoo by driving adoption, building long-term relationships, and helping them achieve their business goals. You will work closely with customer stakeholders and internal teams to deliver an exceptional customer experience, drive retention and renewals, and identify growth opportunities.

This role is ideal for someone who enjoys relationship management, problem-solving, and helping businesses improve their operations through technology.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey
• Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs
• Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices
• Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success
• Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals
• Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs
• Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes
• Advocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experience

Must Have

• Bachelor’s degree or equivalent practical experience
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role
• Excellent communication and relationship-building skills
• Strong business acumen and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Customer-first mindset with a proactive, consultative approach
• Interest in technology and business process optimization

Nice to Have

• Experience with ERP, CRM, or SaaS platforms
• Familiarity with implementation, onboarding, or customer lifecycle management
• Experience working with SMB or mid-market customers
• Additional language skills, particularly French, Spanish, or Dutch

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.