Customer Success Manager (French)

Odoo; Brisbane (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, Life Insurance

PTO (Paid-time-off), paid sick days, and paid holidays

Employee Assistance Program

Chef-prepared lunches

Company-sponsored events

Job summary

A leading technology company in Brisbane, CA, is looking for a Customer Success Manager to enhance client relationships and ensure the successful implementation of their ERP solutions. This hybrid role values independence, flexibility, and personal growth. Candidates should possess a Bachelor's degree, proficiency in G-Suite, and fluency in French. The position offers a competitive salary with a focus on driving long-term customer success and includes perks like healthcare, paid time off, and a supportive working environment.

Qualifications

• Bachelor’s Degree is required - A business-oriented major is a strong plus.
• Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!
• Fluency in French (native or professional).

Responsibilities

• Develop and maintain strong relationships with clients to ensure their success with Odoo products.
• Conduct live software demonstrations tailored to customer needs.
• Create tailored customer success plans to maximize clients' return on investment.

Skills

Proficiency in G-Suite applications

Fluency in French

Understanding of customer life-cycle

Entrepreneurial spirit

Education

Bachelor’s Degree

Tools

Microsoft Excel

Google Sheets

Job description

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth.

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.

The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.

We expect the candidate to be proactive and have a "get it done" spirit.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services
• Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements
• Become the “voice of the customer” and communicate feedback to internal teams
• Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization
• Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value
• Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment
• Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience
• Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement
• Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth
• Qualify new customers to uncover potential growth opportunities
• Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace

Must Have

• Bachelor’s Degree is required - A business-oriented major is a strong plus
• Proficiency in G-Suite applications
• Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!
• Fluency in French (native or professional)

Nice to Have

• Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued
• SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer
• Previous role providing of great aptitude for coordination and keeping organized

How does it work in Sales?

Our Sales Department is divided into two parts: Direct & Indirect Sales.

In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).

Sales-minded? Discover our jobs:

• Account Executives
• Account Managers
• Customer Success Managers
• Key Account Managers

What's great in the job?

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is$70,000-$90,000 OTE(on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.