Customer Success Manager, Direct

Odoo; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

401K Matching

Commuter Benefits

Paid time off

Telehealth benefits

Job summary

Odoo is seeking a Customer Success Manager in Brisbane, CA. This hybrid role combines onsite and remote work to guide North American customers through implementation, adoption, renewal, and expansion of Odoo’s ERP suite.

You will own relationships, analyze client operations, drive product adoption, and contribute to growth by ensuring successful renewals and cross-sell opportunities.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Experience negotiating and closing new business.
• Passion for software products.
• 1-2 years experience in sales.
• Proficiency with G-Suite preferred.

Responsibilities

• Contact customers currently using Odoo.
• Analyze clients' business operations and drive adoption.
• Execute all phases of a subscription renewal plan.
• Build and maintain relationships with clients.
• Empathize with customer needs.
• Be part of the entire sales cycle.

Skills

Experience negotiating and closing new

Proficiency in G-Suite

Passion for software products

1-2 years sales experience

Education

Bachelor's Degree or equivalent education/experience

Job description

Hybrid (4 days onsite, 1 day remote) - Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

As a Customer Success Manager, you will help companies across North America streamline their operations with Odoo’s integrated suite of business applications. This role is ideal for someone who enjoys working at the intersection of software and business, guiding clients through every stage of their Odoo journey from implementation and adoption to renewal and expansion.

You will gain a deep understanding of how Odoo’s solutions address operational challenges across various industries. We’re looking for someone proactive and customer-focused who takes ownership, builds lasting relationships, and is driven by helping businesses grow through technology.

Responsibilities:

• Contact customers currently using Odoo
• Analyze clients' business operations and drive adoption
• Execute all phases of a subscription renewal plan
• Build and maintain relationships with clients
• Empathize with customer needs
• Be part of the entire sales cycle

Qualifications and Requirements:

• Bachelor's Degree or an equivalent combination of education and experience
• Experience negotiating and closing new business
• Passion for software products
• 1-2 years experience in sales
• Proficiency in G-Suite applications preferred
• Proven track record of exceeding quota

Nice to Have:

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• An affinity for business operations
• Additional languages

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.