Customer Care Associate

International Food Products Corporation; Fenton (MO); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Join a family-owned company that values its employees as its greatest asset. As a Customer Care Associate, you'll be part of a supportive team, ensuring customer satisfaction through effective communication and problem-solving. With a hybrid work model, you can enjoy flexibility after training while still being part of a close-knit environment. The role offers competitive pay and excellent benefits, making it an ideal opportunity for those looking to thrive in a collaborative setting. If you have a passion for customer service and a knack for detail, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching

Quarterly Rewards Program

Qualifications

• 5+ years of experience in business-to-business customer service.
• Strong competencies in all major Microsoft products, especially Excel.

Responsibilities

• Front line contact for assigned customer accounts, ensuring satisfaction.
• Timely processing of incoming orders and export documentation.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Bilingual (Spanish)

Attention to Detail

Education

Bachelor's Degree

Tools

Microsoft Excel

CRM Software

Job description

Get AI-powered advice on this job and more exclusive features.

Would you like to work for a company that still has a “family” atmosphere and where the employees are the greatest asset to the company?

Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important?Are you honest and ethical?

If so, you may be the perfect candidate for our Customer Care Associate position. Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.

Who We are:

Located in Fenton, Missouri, is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries.

Why join the team:

• When you work at IFPC, you are family.
• Hybrid work model: This position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.
• Medical / Dental / Vision / Life / Disability
• 401k with a Matching component
• Quarterly Rewards Program with the opportunity to win prizes.

We are currently looking for a Customer Care Associate for International Food Products Corporation. This position is located within the Fenton area. The position requires 100% in office for the first 6 months. After training, the position moves to a hybrid model of two days required in office.

Responsibilities Include

• Front Line/First Point of contact for assigned customer accounts, both foreign and domestic
• Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management
• Timely and accurate processing of incoming orders via phone, fax, or email
• Timely and accurate creation of export documentation
• Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
• Respond to customer requests including, product information, tracking information, and proof of delivery
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Document customer complaints to ensure proper investigation/resolution
• Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded

Additional Responsibilities

• Provide support to other internal departments as necessary
• Establish and maintain strong positive customer relationships
• Upsell

The successful candidate must have the following qualifications

Required:

• Bachelor's Degree
• Minimum of 5 years of experience in business-to-business customer service
• Strong competencies in all major Microsoft products especially Excel
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
• Demonstrate professional behavior and teamwork by being punctual, dependable and adhering to company policies and procedures.
• Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.
• Experience using CRM software programs
• Bilingual – Spanish strongly desired

We offer a competitive compensation and benefits package. If you feel you meet the

above qualifications, apply today or send your resume to [e-mail] .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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