Customer Care Assistant (Contract) – Call Center

BCforward; Moosic (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Job summary

A personnel solutions organization is hiring a Customer Care Assistant to support customers in a call center environment. Candidates should have at least 6 months of customer service experience and excellent communication skills. Responsibilities include navigating computer applications, resolving customer inquiries, and maintaining a high level of professionalism. The role demands attention to detail and the ability to work under pressure while ensuring a positive customer experience. Temporary overtime may be required.

Qualifications

• 6 months’ experience in customer service either via phone or in person.
• Ability to type as per client requirements.
• Excellent attention to detail and multi-tasking ability.

Responsibilities

• Support customers with their accounts in a call center environment.
• Navigate through multiple computer applications with speed and accuracy.
• Resolve inquiries and provide troubleshooting assistance.

Skills

Customer service via phone

Excellent telephone manner

Listening skills

Attention to detail

Job description

A personnel solutions organization is hiring a Customer Care Assistant to support customers in a call center environment. Candidates should have at least 6 months of customer service experience and excellent communication skills. Responsibilities include navigating computer applications, resolving customer inquiries, and maintaining a high level of professionalism. The role demands attention to detail and the ability to work under pressure while ensuring a positive customer experience. Temporary overtime may be required.