Customer Care Analyst — Unlimited PTO

United Way of Greenville County; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited Time Off

Health Coverage

Wellness Reimbursement

401(k) match

Life Insurance

Parental Leave

EAP

Snacks & Drinks

Disability Insurance

Legal & Pet Insurance

Job summary

VPL is hiring a Product Support Analyst to join our fast-growing team. This front-line role provides expert support on freight management and specialty pharmacy topics, helping customers navigate our centralized SaaS platform and analytics tools.

We value a positive attitude, a passion for learning, and comfort with technology. If you enjoy solving problems and collaborating with customers and internal teams, this is the right place to grow.

Qualifications

• 1+ years' experience in a customer-focused environment.
• Experience using a CRM system.
• Excellent oral and written communications skills.
• Experience with Microsoft Office.
• Ability to research and resolve customer inquiries.
• Ability to interact effectively with internal and external partners.

Responsibilities

• Clarify technical solutions to both business and technical users to drive understanding.
• Troubleshoot and resolve customer issues effectively.
• Drive customer success by ensuring customers achieve goals.
• Manage multiple projects with strong organization.
• Maintain clear written and verbal communications with teams and customers.
• Understand business processes to guide customers accurately.

Skills

Technical background

CRM experience

Customer-focused

Microsoft Office

Communication skills

Problem-solving

Tools

CRM software

Job description

VPL is hiring a Product Support Analyst to join our fast-growing team. This front-line role provides expert support on freight management and specialty pharmacy topics, helping customers navigate our centralized SaaS platform and analytics tools.

We value a positive attitude, a passion for learning, and comfort with technology. If you enjoy solving problems and collaborating with customers and internal teams, this is the right place to grow.