Customer Experience Representative (Fully Remote)

Confidential Client; United States; Remote; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

15 days PTO

7 paid holidays

Coaching access

Event attendance

Zusammenfassung

Confidential Client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. We are seeking a detail-oriented client success professional to own client relationships, drive onboarding, and manage follow-up across channels.

You will combine reactive support with proactive outreach, coordinate accounts receivable tasks, and participate in quarterly live events, with travel as required.

Qualifikationen

• 2–4+ years in customer support/success/account management.
• C1 English, strong communication and comfort with difficult conversations.
• Willing to travel quarterly for live events.
• 15 days PTO, 7 paid holidays, coaching access, and event attendance.

Aufgaben

• Serve as primary point of contact for clients across multiple channels, owning issues to resolution.
• Combine support with proactive outreach, onboarding, account follow-up, and relationship building.
• Lead onboarding one-on-one and via webinars; conduct outbound outreach.
• Manage accounts receivable and payment follow-up, including collections conversations.

Kenntnisse

Customer support

Account management

Outbound outreach

Relationship building

Jobbeschreibung

• Serve as primary point of contact for clients across multiple channels, owning issues to resolution.
• Combine support with proactive outreach, onboarding, account follow-up, and relationship building.

Key Responsibilities:

• Lead onboarding one-on-one and via webinars; conduct outbound outreach.
• Manage accounts receivable and payment follow-up, including collections conversations.

Qualifications:

• 2-4+ years in customer support/success/account management.
• C1 English, strong communication, and comfort with difficult conversations.
• Willing to travel quarterly for live events.
• 15 days PTO, 7 paid holidays, coaching access, and event attendance.

Confidential Client

Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.