Customer Care Advocate Intern: Data, Projects & Impact

API Delevan, Inc.; Milwaukee (WI); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Regal Rexnord IPS Customer Care Advocacy Internship Program in Milwaukee offers a fulltime, 11-week paid internship at our headquarters starting June 2027. The role provides hands-on experience in project management, data analysis, and process improvement across customer care and marketing teams.

You will collaborate with cross-functional groups, gain exposure to leadership, and participate in training to build essential professional skills.

Qualifications

• Currently enrolled in a Bachelor’s degree program with a Business Administration, Marketing or related major.
• Strong analytical and problem‑solving skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Ability to take direction well and work independently
• Passion for creating a work culture where everyone thrives
• Self‑starter and idea generator
• Desire to learn and contribute
• Ability to work on cross‑functional teams
• Proven capability to manage multiple priorities and handle yourself professionally
• Previous experience with customer service or project management is a plus
• Experience with Power BI is a plus
• Travel: Limited travel (up to 10%)

Responsibilities

• Lead and contribute to customer care projects aimed at improving service delivery and customer satisfaction.
• Collect, analyze, and interpret customer care data in Power BI to identify trends and areas for improvement.
• Develop and implement strategies to enhance customer care processes and efficiency.
• Assist with handling customer inquiries and resolving case issues through various communication channels (phone, email, chat).
• Prepare and present reports on project progress, outcomes, and recommendations to senior management.
• Work closely with cross-functional teams (marketing, commercial excellence) to ensure project alignment with company goals and customer needs.
• Participate in training sessions to develop essential skills such as communication, problem-solving, and project management.

Skills

Analytical skills

Problem-solving

Verbal and written communication

Cross-functional teamwork

Self-starter

Education

Bachelor’s degree program in Business Admin/Marketing or related major

Tools

Power BI

Microsoft Office Suite

Job description

Regal Rexnord IPS Customer Care Advocacy Internship Program in Milwaukee offers a fulltime, 11-week paid internship at our headquarters starting June 2027. The role provides hands-on experience in project management, data analysis, and process improvement across customer care and marketing teams.

You will collaborate with cross-functional groups, gain exposure to leadership, and participate in training to build essential professional skills.