Customer Care Advocate: Benefits & Growth Role

Zenith American Solutions, Inc.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Vision and dental coverage

401(k) with company match

Paid time off (PTO)

Job summary

Zenith American Solutions is seeking a Customer Care Advocate to support participants, beneficiaries, union locals, and providers with eligibility, benefits, and claims status.

The role emphasizes accurate documentation, PHI/PII handling, and cross-team collaboration within the Customer Care department. A high school diploma and at least six months in customer service are required, with bilingual skills a plus.

Qualifications

• High school diploma or GED.
• Six months of experience in customer service, third-party administrator processing, or benefits administration.
• Strong work ethic and team player mentality.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Solid organization skills with strong detail orientation and listening skills.

Responsibilities

• Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
• Provides written, verbal, or face-to-face customer service by responding to and documenting inquiries in accordance with Plan(s) benefits.
• Updates files, including documenting system notes of conversations or action taken.
• Processes enrollments and updates member information in applicable systems.
• Distributes communications related to regulatory requirements.

Skills

Customer service

Communication

Team player

Detail oriented

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions is seeking a Customer Care Advocate to support participants, beneficiaries, union locals, and providers with eligibility, benefits, and claims status.

The role emphasizes accurate documentation, PHI/PII handling, and cross-team collaboration within the Customer Care department. A high school diploma and at least six months in customer service are required, with bilingual skills a plus.