Benefits & Eligibility Care Advocate

Zenith American Solutions, Inc.; United States; Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

Zenith American Solutions, Inc. is seeking a Customer Care Advocate to provide excellent customer service regarding eligibility, benefits, and claims status. Responsibilities include maintaining knowledge of assigned Plans, processing member information, and resolving complex inquiries.

The ideal candidate will have a high school diploma or GED and at least six months of experience in customer service. Proficiency in MS Office and strong communication skills are required. This role emphasizes integrity and commitment to customer satisfaction.

Formación

• Six months of experience in customer service, third-party administrator processing, or benefits administration.
• Strong work ethic and team player mentality.
• Ability to read, analyze, and interpret business materials.

Responsabilidades

• Maintain knowledge of assigned Plan(s) and apply in job functions.
• Provide written and verbal customer service.
• Process enrollment and member information updates.

Conocimientos

Customer service skills

Communication skills

Organizational skills

Detail-oriented

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

Zenith American Solutions, Inc. is seeking a Customer Care Advocate to provide excellent customer service regarding eligibility, benefits, and claims status. Responsibilities include maintaining knowledge of assigned Plans, processing member information, and resolving complex inquiries.

The ideal candidate will have a high school diploma or GED and at least six months of experience in customer service. Proficiency in MS Office and strong communication skills are required. This role emphasizes integrity and commitment to customer satisfaction.