Customer Care Advisor

Jensenchryslerdodgejeepram; New Ulm (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k

Profit sharing

PTO

Job summary

Jensen Motors in New Ulm MN is seeking an energetic and detail-oriented Customer Care Advisor to join our service team. You will be the primary contact for customers needing vehicle maintenance and repairs, ensuring a seamless experience from welcome to service completion.

This role requires clear communication, accurate auto estimates, and close coordination with technicians to prioritize repairs and optimize warranty or financing options.

Qualifications

• Diploma or GED required.
• Post-secondary education in a related field preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and listen to understand vehicle concerns.
• Explain repair procedures and provide accurate estimates.
• Coordinate with technicians to prioritize repairs and ensure timely completion.
• Manage service records and transactions with accuracy.
• Promote diagnostics and knowledge to identify potential issues early.
• Assist customers with scheduling and explain warranty/financing options.

Skills

People skills

Calm under pressure

Multitasking

Problem solving

Ownership

Willingness to learn

Education

Diploma or GED

Post-secondary education preferred

Job description

Company Overview

Jensen Motors in New Ulm MN is a family-owned, dynamic dealership specializing in GMC, Chrysler, Dodge, Jeep, and Ram vehicles. Known for our fast-paced environment, we excel in new, used, and pre-owned vehicle sales and leasing, while delivering top-tier service across sales, parts, and service.

Overview

We are seeking an energetic and detail-oriented Customer Care Advisor to join our service team at ourGMC and CDJR location. In this vital role, you will serve as the primary point of contact for customers needing vehicle maintenance and repairs. Your enthusiasm and knowledge will ensure a seamless experience for clients while driving service sales and fostering customer loyalty.

Duties

• Greet customers warmly and listen actively to understand their vehicle concerns
• Explain repair procedures clearly, providing accurate auto estimates and service recommendations
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Manage cash handling transactions accurately and maintain detailed service records
• Promote automotive diagnostics and mechanical knowledge to identify potential issues early
• Assist customers with vehicle maintenance scheduling and explain warranty or financing options

You'll succeed if you:

• Love talking with people
• Stay calm under pressure
• Can multitask
• Enjoy solving problems
• Take ownership
• Like learning new things

Education

• Diploma or GED required
• Post-secondary education in a related field preferred

Must have a valid driver's license and a clean driving record.

Typical first-year earnings: $55,000-$65,000. Top performers earn substantially more. Starting pay $20/hour plus commission, full-time, Monday-Friday schedule!

We offer benefits including:

• health insurance
• dental insurance
• 401k
• profit sharing
• PTO
• and more!

Join us to be part of a team that values enthusiasm for automotive excellence! We offer a supportive environment where your skills in auto service management and customer relations can truly shine. If you're passionate about cars and delivering outstanding customer experiences in a fast-paced setting, we want to hear from you!