Customer Care Administrator

M/I Homes Inc.; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Paid parental leave

401(k) options

Profit sharing plan

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes Inc. is seeking a customer care representative to assist in providing customer care and administrative services within the division Customer Care department. Responsibilities include answering warranty calls, scheduling service appointments, and maintaining service files.

The ideal candidate will have a high school diploma with knowledge in administrative functions and at least one year of related experience. M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) options, and paid time off.

Qualifications

• Basic academic and practical skills gained through school curriculum.
• General knowledge of administrative and office functions.
• At least one year of related work experience and/or training.

Responsibilities

• Answers warranty telephone lines and troubleshoots customer issues.
• Schedules service appointments with Technicians and customers.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support including data entry and report preparation.

Education

High school graduate

Job description

Job Summary

Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with direction from supervisor. Coordinates and ensures a first-rate customer experience.

Duties and Responsibilities

• Answers all incoming warranty telephone lines; asks probing questions to gather facts; troubleshoots to resolve customer issues.
• Schedules service appointments with Technicians & customers; provides 1st response scheduling when possible.
• Tracks and monitors appointments as required.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support for department including routine processing of correspondence from rough or revised drafts, data entry, preparation of reports, filing, copying and maintenance of service files. May compile and verify information for reports.
• Performs additional assignments as requested by supervisor.

Minimum Education/Experience

High school graduate with basic academic and practical skills gained through school curriculum combined with at least one year of related work experience and/or training; general knowledge of administrative and office functions.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance use testing.