Customer Care Manager

M/I Homes, Inc.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Holidays

Parental leave

401(k) options

Profit sharing

Employee stock purchase

Home purchase plans

Job summary

A leading homebuilder in the U.S. is seeking a Home Inspector in Nashville to perform inspections and repairs for completed homes according to warranty and policies. This position requires strong communication and customer service skills, along with relevant experience in the home building industry, to ensure customer satisfaction while managing subcontractors and service orders.

Qualifications

• 1-5 years of related experience and/or training.
• Supervisory experience preferred.
• Knowledge of home building industry advantageous.

Responsibilities

• Performs Post Closing Customer Visits and other inspections.
• Completes work orders and provides on-site problem solving.
• Contacts and schedules subcontractors.

Skills

Computer proficiency

Excellent written and verbal communication

Customer service skills

Education

High school diploma

Job description

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M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa, and Fort Myers/Naples.

Job Summary

Performs inspections and repairs for completed homes in accordance with product and company warranties and policies to ensure customer satisfaction.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and other inspections as per departmental and company standards.
• Completes work orders and provides on-site problem solving to meet customer needs.
• Contacts and schedules subcontractors to perform work as required.
• Initiates service work orders, sets appointments, monitors progress and quality, and keeps customers informed.
• Supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories.
• Participates in departmental meetings to discuss service issues and improve workflow.
• Assists in special projects and performs additional duties as required.

Requirements

Minimum Education/Experience: High school diploma with 1-5 years of related experience and/or training; supervisory experience preferred; knowledge of home building industry advantageous.

Skills

• Computer proficiency
• Excellent written and verbal communication
• Customer service skills

Competencies

• Customer focus
• Approachability
• Listening skills
• Time management
• Composure
• Conflict management
• Perseverance
• Problem solving

Work Conditions

• Travel required; valid driver’s license and good driving record necessary.

Benefits

M/I Homes offers comprehensive benefits including medical, dental, vision, paid time off, holidays, parental leave, 401(k) options, profit sharing, employee stock purchase, and home purchase plans.

We are an EEO/AA employer M/F/D/V, maintain a drug-free workplace, and conduct pre-employment substance testing.