Account Specialist - Roofing Systems

Johns Manville; Littleton (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation

Disability coverage

Life insurance

Job summary

Johns Manville is seeking a customer-focused professional to balance multiple tasks and serve customers by phone in a fast-paced environment. The role requires strong communication, attention to detail, and project coordination within the construction industry.

The ideal candidate has either a high school/technical diploma with relevant experience or a bachelor’s degree with some customer-facing exposure. Health benefits and retirement plans are available to eligible employees.

Qualifications

• High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor’s degree with 1 year of experience in a customer-centric position.
• Intermediate level of Microsoft Office.
• Excellent written and verbal communication.
• Strong attention to detail, organizational and prioritization skills.

Responsibilities

• Prioritize and multitask to meet deadlines and customer needs.
• Provide problem solving and service to customers via phone in a friendly and efficient manner.
• Apply analytical thinking, problem solving and decision‑making skills.
• Show ambition and collaboration: work independently and as part of a team in a dynamic environment.
• Manage projects within the construction industry.

Skills

Microsoft Office

Customer service

Communication skills

Prioritization

Education

High School Diploma

Bachelor's degree

Job description

Overview

Johns Manville (JM) is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, glass fibers and nonwovens for commercial, industrial and residential applications. Our products serve customers in more than 80 countries across industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. JM is a proud member of the Berkshire Hathaway family of companies and is committed to delivering positive experiences for employees and customers.

Responsibilities

• Prioritization and multitasking: balance multiple tasks with changing deadlines and priorities in a fast-paced environment to meet internal and external customer needs.
• Problem solving: apply independent judgment to situations, make decisions, and service customers via phone in a friendly and efficient manner.
• Analytical thinking, problem solving and decision‑making skills.
• Show ambition and collaboration: work independently and as part of a team in a dynamic environment.
• Project management experience within the construction industry.

What You Bring to the Team

• High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor’s degree with 1 year of experience in a customer-centric position.
• Intermediate level of Microsoft Office.
• Excellent written and verbal communication.
• Strong attention to detail, organizational and prioritization skills.

Benefits

• Health benefits include medical, dental, vision plans and wellness programs; critical illness insurance.
• 401(k) plan with a sizeable company match; paid vacation; paid sick and parental leave where eligible.
• Life insurance, short-term and long-term disability coverage; employee assistance program; business travel accident coverage.
• Supplemental life insurance and accidental death and dismemberment insurance are available.
• Tax-advantaged accounts (health spending, flexible spending and dependent care accounts) and tuition reimbursement for undergraduate and certain graduate programs.
• Educational opportunities, mentoring, and soft/hard skills training; succession planning and internal networking.

Diversity & Inclusion and Equal Opportunity

Johns Manville believes diversity and inclusion are critical for long-term success. We are committed to retaining, developing and attracting a diverse workforce in which all employees are treated with dignity and respect. Incumbents must be physically able to perform essential job functions; reasonable accommodations may be made for disabilities. JM is an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.

About Us

Johns Manville is a Berkshire Hathaway company serving customers in more than 80 countries with products for construction, aerospace, automotive, filtration and energy industries. We value people who say, think and do the right things to help our story grow. We are committed to ongoing diversity and inclusion and to providing a respectful, inclusive work environment for all employees.