Sales Support

Jobtailor; Mooresville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Mooresville, NC is seeking a detail-oriented Customer Service/Sales Support representative to respond to inquiries, manage orders, and support inventory coordination.

You will work with Sales, Planning, Procurement, Warehouse, and Customer Service teams to ensure accurate orders, timely shipping, and excellent customer experiences; travel is limited to events as needed.

Qualifications

• High school diploma or equivalent.
• Previous retail, office, customer service, or sales support experience required.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office applications; ERP experience is a plus.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries and resolving issues promptly.
• Build and maintain positive customer relationships that promote customer satisfaction and loyalty.
• Manage customer accounts and maintain accurate customer information.
• Assist customers with product availability, order status, shipping updates, and general account questions.
• Process customer sales orders accurately and efficiently.
• Expedite rush orders and update sales orders, shipping information, and customer requests as needed.
• Perform data entry related to sales activity, customer information, and operational records.
• Maintain accurate documentation to support order fulfillment and customer communications.
• Coordinate with Sales, Planning, Procurement, Warehouse, Shipping, and Customer Service teams to support order fulfillment and inventory availability.
• Assist with retail store support, customer calls, and walk-in customers as needed.
• Support customer meetings, trade shows, and promotional events when requested.
• Communicate order, inventory, or shipping issues to appropriate team members for timely resolution.
• Provide administrative support to the sales team and management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

ERP experience

Education

High school diploma

Tools

Microsoft Office

ERP systems

Job description

Responsibilities

• Provide exceptional customer service by responding to customer inquiries and resolving issues promptly.
• Build and maintain positive customer relationships that promote customer satisfaction and loyalty.
• Manage customer accounts and maintain accurate customer information.
• Assist customers with product availability, order status, shipping updates, and general account questions.
• Process customer sales orders accurately and efficiently.
• Expedite rush orders and update sales orders, shipping information, and customer requests as needed.
• Perform data entry related to sales activity, customer information, and operational records.
• Maintain accurate documentation to support order fulfillment and customer communications.
• Coordinate with Sales, Planning, Procurement, Warehouse, Shipping, and Customer Service teams to support order fulfillment and inventory availability.
• Assist with retail store support, customer calls, and walk-in customers as needed.
• Support customer meetings, trade shows, and promotional events when requested.
• Communicate order, inventory, or shipping issues to appropriate team members for timely resolution.
• Provide administrative support to the sales team and management.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous retail, office, customer service, or sales support experience required.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in the motorsports, racing, or automotive aftermarket industry is a plus.
• Experience with ERP or order management systems is preferred.
• Ability to perform physical activities including repeated bending, stretching, twisting, and lifting up to 30 pounds.
• Ability to sit, stand, and work at a computer for extended periods throughout the workday.
• Provide support at race events, trade shows, and promotional activities as needed; occasional travel up to 5%.