Customer Care Administrative Pro — Growth & Impact

Rollins, Inc.; Macon (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity coverage

Life insurance

401(k) with company match

Employee stock purchase plan

Paid vacation

Paid holidays

Sick leave

Employee discounts

Industry-leading training program

Job summary

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years old.
• Proficiency in Microsoft Office tools (Word/Excel/PowerPoint).

Responsibilities

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams to ensure top-tier customer service.
• Foster consistent communication with customers and meet their needs.

Skills

Microsoft Office

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description