Customer Care Admin & Operations Specialist

CSS; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

CSS in San Diego seeks an Administrator – Customer Care to handle administrative daily tasks for assigned locations, ensuring service levels, productivity and quality while serving customers cost-effectively. You will perform process-driven admin functions, update and generate reports, support Sales, reconcile transactions, and assist in customer service.

The role requires organization, attention to detail, teamwork, and proficiency with Microsoft Office; HS diploma required with associates

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Administrative experience is required.
• Strong verbal and written communication skills; must be detail-oriented.

Responsibilities

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports.

Skills

Administrative experience

Verbal and written communication

Multi-tasking

Team-oriented

Attention to detail

Microsoft Office

Education

High School Degree or Equivalent

Associate’s degree preferred

Tools

Microsoft Office

Job description

CSS in San Diego seeks an Administrator – Customer Care to handle administrative daily tasks for assigned locations, ensuring service levels, productivity and quality while serving customers cost-effectively. You will perform process-driven admin functions, update and generate reports, support Sales, reconcile transactions, and assist in customer service.

The role requires organization, attention to detail, teamwork, and proficiency with Microsoft Office; HS diploma required with associates