Customer Care Account Associate — Growth Path & Hybrid Work

T-MOBILE USA, Inc.; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hybrid schedule after 60 days

Stock grant

401(k) plan

Medical benefits

Job summary

T-Mobile USA, Inc. is seeking an Account Associate in an onsite role. You will handle inbound calls, own relationships, and resolve issues proactively to drive customer satisfaction.

Starting pay is $20/hour with potential to earn up to $30/hour in year one through a defined growth path, with additional incentives and stock opportunities. A hybrid schedule may be offered after training completions.

Qualifications

• High School Diploma/GED required.
• Knowledge of Windows (Word, Excel, PowerPoint).
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams).

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Skills

Customer service

Communication

MS Office

Email/chat tools

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Workspace

Microsoft Teams

Job description

T-Mobile USA, Inc. is seeking an Account Associate in an onsite role. You will handle inbound calls, own relationships, and resolve issues proactively to drive customer satisfaction.

Starting pay is $20/hour with potential to earn up to $30/hour in year one through a defined growth path, with additional incentives and stock opportunities. A hybrid schedule may be offered after training completions.