Customer Care

Kennedy Services; Texas; On-site; USD 21,000 - 28,000; Full time

Job summary

Kennedy Services Ltd. is seeking a Customer Care Representative to help set up payment plans, document account issues, and offer long-term solutions to reduce amounts due.

You will assist customers with account setup, logins, and preferences, and support KTAG-related services and toll billing discussions. The role emphasizes friendly, calm, and professional communication, with opportunities to work on auto-pay setups and dispute resolutions, while guiding customers on using the DriveKS portal

Qualifications

• Excellent phone etiquette and professional speaking voice.
• Experience with debt collections, call center work, or soft sales is a plus.
• Friendly, positive approach to difficult situations.
• Ability to remain calm under pressure.
• Type at least 25 words per minute with >85% accuracy.

Responsibilities

• Creating and updating customer accounts.
• Assisting with account login and password issues.
• Managing account preferences and settings.
• Providing Transponder and KTAG support and assistance with KTAGs.
• Ordering and activating KTAGs and troubleshooting KTAG issues.
• Processing lost or stolen KTAGs and explaining toll charges and billing statements.
• Handling payments, disputes, and setting up auto-pay options.
• Addressing billing discrepancies and assisting with account statements.
• Explaining policies, fees, and toll rates; guiding on DriveKS website/app usage.
• Answering questions about road closures, construction, and maintenance; assisting with online account management.

Skills

Phone etiquette

Debt collections / call center

Positive attitude

Calm under pressure

Typing speed 25 wpm

Job description

DESCRIPTION: The Customer Care Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.

RESPONSIBILITIES

• Creating and updating customer accounts
• Assisting with account login and password issues
• Managing account preferences and settings
• Transponder and KTAG Support:
• Ordering and activating KTAG's
• Troubleshooting KTAG issues
• Processing lost or stolen KTAG's
• Explaining toll charges and billing statements
• Processing payments and resolving payment issues
• Setting up and managing auto-payment options
• Addressing billing disputes and discrepancies
• Assisting customers with account statements
• Explaining policies and fees
• Processing payments and disputes
• Providing information on toll rates, payment options, and locations
• Offering guidance on using the DriveKS website or mobile app efficiently
• Answering questions about road closures, construction, and maintenance
• Assisting customers with online account management
• Troubleshooting issues with the DriveKS website or mobile app
• Providing guidance on using electronic payment methods

REQUIREMENTS

• Excellent phone etiquette with the ability to speak clearly and professionally
• Experience with debt collections, call center work, or soft sales is a plus
• Must have a friendly and positive approach to difficult situations
• Ability to remain calm under pressure
• Type at least 25 wpm with >85% accuracy