K-TAG Customer Care & Payments Specialist

Kansas-Turnpike-Authority; Wichita (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Kansas Turnpike Authority in Wichita, KS is seeking a customer service representative to assist K-TAG customers, process payments, and maintain accounts.

You will work in a call-center environment, handle in-person, phone, email interactions, and ensure privacy and accuracy in transactions.

The role requires good listening, clear communication, and the ability to work with a team to resolve issues and improve customer satisfaction.

Qualifications

• Good listening skills with the ability to process information quickly to make recommendations or proposals.
• Ability to use sound judgment when answering customer questions and resolving issues.
• Clear spoken and written communication with customers.
• Able to type 30 words per minute and use 10-key entry on computers.
• Maintain privacy and security of customer information per guidelines.

Responsabilités

• Opens and maintains K-TAG accounts, issues/replaces K-TAGs, and handles payments.
• Assigns ID numbers to customer accounts in the K-TAG database.
• Receives K-TAGs and processes returns to manufacturer or recycling.
• Assists customers with violations, payment processing, and inquiries.
• Communicates with customers in person, by phone, email, or mail to resolve issues.
• Provides problem solving to identify issues and solutions quickly.
• Maintains KTA system knowledge including construction changes and location info.

Connaissances

Active listening

Good judgment

Clear spoken and written communication

Typing speed 30 wpm

10-key numeric entry

Empathy for customers

Attention to detail

Privacy and data security

Microsoft Windows knowledge

Bilingual Spanish

Formation

High school diploma or equivalent

Description du poste

Kansas Turnpike Authority in Wichita, KS is seeking a customer service representative to assist K-TAG customers, process payments, and maintain accounts.

You will work in a call-center environment, handle in-person, phone, email interactions, and ensure privacy and accuracy in transactions.

The role requires good listening, clear communication, and the ability to work with a team to resolve issues and improve customer satisfaction.