Customer Service Specialist - In-Office Payments & Support

Kansas-Turnpike-Authority; Lawrence (KS); On-site; USD 21,000 - 26,000; Full time

Job summary

Kansas Turnpike Authority is seeking a customer service representative to support K-TAG accounts. You will open, maintain and process K-TAG payments, assist with violations, and answer questions from customers in person, by phone, email, or mail.

The role requires strong listening, clear communication, privacy awareness, and the ability to multitask in a busy call-center environment. High school diploma and a valid driver's license preferred.

Qualifications

• Strong listening and quick information processing to resolve customer needs.
• Ability to use good judgment when answering questions and handling complaints.
• Voice quality suitable for customer interactions over the phone.
• Typing 30 wpm and 10-key touch typing.
• Empathy with customers while providing clear resolutions.
• Retain information during transactions without writing it down.
• Attention to detail and clear written/verbal communication.
• Follow standard transaction protocols and greetings.
• Maintain privacy and security of customer information per guidelines.
• Knowledge of Windows OS and related software.

Responsibilities

• Open and maintain K-TAG accounts and issue/replace K-TAGs.
• Assign ID numbers to customer accounts in the K-TAG database.
• Receive K-TAGs and prepare for return or recycling.
• Assist customers with violation inquiries, resolutions, and payments.
• Process payments per credit card handling procedures.
• Communicate with customers in person, by phone, email, or mail to resolve issues.
• Problem-solve to identify issues and provide efficient solutions.
• Maintain KTA system knowledge to assist in inquiries and changes.
• Alert supervisor to trends in customer calls.
• May perform additional duties as needed.

Skills

Active listening

Typing 30 wpm

10-key by touch

Privacy and security

Customer service

Conflict resolution

Clear communication

Bilingual Spanish

Microsoft Windows

Problem solving

Education

High school diploma or equivalent

Tools

KTA system

Job description

Kansas Turnpike Authority is seeking a customer service representative to support K-TAG accounts. You will open, maintain and process K-TAG payments, assist with violations, and answer questions from customers in person, by phone, email, or mail.

The role requires strong listening, clear communication, privacy awareness, and the ability to multitask in a busy call-center environment. High school diploma and a valid driver's license preferred.