Bilingual Customer Service & Payments Specialist

Kansas Turnpike Authority; Wichita (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Kansas Turnpike Authority (KTA) is seeking a customer service-focused representative to manage K-TAG accounts, assist with violations and payments, and answer inquiries in a fast-paced call center environment.

The role requires strong listening and communication skills, attention to detail, and the ability to handle sensitive information. Evening/weekend call volume may require overtime or shift adjustments.

Qualifications

• Ability to listen carefully and resolve customer inquiries.
• Ability to maintain privacy and security of customer information.
• Ability to follow standard customer service protocols and greetings.

Responsibilities

• Open and maintain K-TAG accounts; issue/replace K-TAGs and process payments.
• Assist customers with violations, inquiries, and payments.
• Communicate with customers in person, by phone, email or mail to resolve issues.

Skills

Customer service

Typing 30 wpm

10-key by touch

Clear communication

Privacy & data security

Windows familiarity

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Kansas Turnpike Authority (KTA) is seeking a customer service-focused representative to manage K-TAG accounts, assist with violations and payments, and answer inquiries in a fast-paced call center environment.

The role requires strong listening and communication skills, attention to detail, and the ability to handle sensitive information. Evening/weekend call volume may require overtime or shift adjustments.