Customer Service & Payments Specialist

Kansas Turnpike Authority; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Kansas Turnpike Authority in Lawrence, KS is seeking a customer service representative to open and maintain K-TAG accounts, process payments, and resolve inquiries. This role involves direct interaction with customers in person, by phone, email and mail, and requires strong communication and data-entry accuracy.

The ideal candidate will have a high school diploma, reliable privacy practices, and the ability to type 30 words per minute with 10-key touch.

Qualifications

• Duties require active listening and problem solving to resolve customer needs.

Responsibilities

• Open and maintain K-TAG accounts and issue/replace K-TAGs.
• Process payments and ensure compliance with credit card handling procedures.
• Assist customers with violations inquiries and payments.
• Communicate with customers in person, by phone, email or mail to resolve issues.
• Maintain accurate KTA system knowledge and document transactions clearly.
• Provide quality customer service and escalate trends to supervisor when needed.

Skills

Active listening

Customer service

Typing 30 wpm

10-key by touch

Privacy & security

Clear communication

Attention to detail

Follow protocols

Windows OS knowledge

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Kansas Turnpike Authority in Lawrence, KS is seeking a customer service representative to open and maintain K-TAG accounts, process payments, and resolve inquiries. This role involves direct interaction with customers in person, by phone, email and mail, and requires strong communication and data-entry accuracy.

The ideal candidate will have a high school diploma, reliable privacy practices, and the ability to type 30 words per minute with 10-key touch.