Customer Business Manager

Winland Foods; Montgomery (AL); Remote; USD 93,000 - 158,000; Full time

Job summary

A leading private label food manufacturer is seeking a Customer Business Manager to oversee the Ingredient & Foodservice Dry Pasta business. This role involves managing P&L, developing strategies, and ensuring alignment with customer needs. The ideal candidate will have strong analytical skills, sales experience, and be proficient in tools like Power BI and SAP. Join a dynamic team committed to high-quality food and community impact.

Benefits

Medical

Dental

Vision

401(K) with match

Life Insurance

Accident Insurance

Legal and Critical Illness

Qualifications

• Minimum 5 years of experience in sales or related fields.
• Broker or Key Account Management experience with large accounts.

Responsibilities

• Manage day-to-day customer relationships as primary contact.
• Develop sales and pricing strategies aligned with key initiatives.
• Analyze customer data to improve business performance.

Skills

Communication

Analytical Skills

Negotiation

Education

Bachelor’s degree in Business

Tools

Power BI

SAP

SharePoint

MS Office

Job description

We are seeking a detail-oriented, strategic business leader to join our dynamic team leading our Ingredient & Foodservice Dry Pasta business. This role has responsibility for managing the P&L and budget to ensure we meet our annual plan and long-term strategic objectives in these categories. This Business Unit Manager will develop short- and long-term strategies, new product platforms, packaging, and new item commercialization in collaboration with cross-functional teams. This position will be responsible for commercialization process management, responding to sales proposals, developing bid submissions, and owning pricing decisions.

Position Details

• Employee Type : Full time
• Location : US Works from Home
• Job Type : Field Sales
• Job Posting Title : Customer Business Manager
• Schedule : Mon- Fri
• Work Location : Remote (preferred geographic territory in western US)
• Benefits : Medical, Dental, Vision, 401(K) with match, STL / LTD / AD&D / Life, HSA, FSA, EAP, Hospital indemnity, Accident insurance, Identity and Fraud Protection plan, Legal and Critical Illness.
• Salary : $93,000 to $158,000 annually, with additional bonus potential, based on experience and qualifications.

Key Responsibilities

1. Manage day-to-day customer relationships and serve as the primary contact for customer buyers.
2. Provide management and oversight to the broker network where applicable.
3. Proactively sell the Winland value proposition, customizing it for each customer.
4. Develop and manage demand forecasts, addressing gaps to the Customer Annual Operating Plan (AOP).
5. Own all business inputs to create and deliver the category-level Customer AOP.
6. Deliver the customer and region AOP.
7. Develop sales and pricing strategies aligned with Winland’s key initiatives.
8. Enhance profitability at the customer/region level.
9. Identify whitespace opportunities through collaboration with Insights and Analytics and develop annual plans.
10. Work with commercialization teams on innovation, packaging, and assortment opportunities.
11. Analyze customer data to identify actions that improve business performance.
12. Develop and execute customer trade spend strategies, managing trade spend within Winland’s system.
13. Provide strategic and financial recommendations for bids, trade management, and customer growth.
14. Collaborate cross-functionally to ensure plan delivery.
15. Develop bid strategies for optimal outcomes.
16. Coordinate with the Product Portfolio Management System to ensure customer expectations are met.
17. Deliver improvements based on scorecard metrics.
18. Engage leadership to support customer initiatives.
19. Identify opportunities to reduce damages and mitigate product obsolescence risks.

Qualifications & Experience

1. Bachelor’s degree in Business, Finance, or related field.
2. Minimum 5 years of experience in sales or related fields.
3. Broker or Key Account Management experience with large or multiple accounts.
4. Category Leadership experience.
5. Ability to translate insights into strategic account plans for growth.
6. Excellent communication and relationship-building skills.
7. Strong analytical skills, data-driven decision-making.
8. Solid financial acumen, understanding P&L and pricing implications.
9. Proficiency in Power BI, SAP, SharePoint, MS Office.
10. Strong negotiation and management skills.
11. Ability to problem-solve, prioritize, and communicate effectively across teams.
12. Ability to build strong internal and external relationships.

EEO Statement

Winland Foods is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, or other protected characteristics.

About Winland Foods

Winland Foods is a leading private label food manufacturer specializing in pasta, dry dinners, condiments, syrups, and more, with nearly 3,000 employees across US, Canada, and Italy. We are building an innovative, agile organization that values contribution, collaboration, and purpose-driven growth. Join us to be part of a passionate team committed to high-quality food and community impact.

Note: We do not accept unsolicited agency resumes. Please do not forward resumes to Winland Foods employees or locations. We are not responsible for fees related to unsolicited resumes.