Customer Banking Specialist

Associated Bank; Machesney Park (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Associated Bank is seeking a Teller in Machesney Park, IL to deliver friendly, professional service and process transactions accurately. You’ll identify customer needs and promote financial solutions that help clients achieve their goals, while growing banking knowledge as part of a collaborative, community-focused team.

In this front-line role you’ll support branch operations, educate customers on digital tools, and work with colleagues across branches to ensure seamless service and a positive

Qualifications

• High school diploma or equivalent.
• Up to 2 years of demonstrated customer service experience.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Retail banking experience

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Teller in Machesney Park, IL to deliver friendly, professional service and process transactions accurately. You’ll identify customer needs and promote financial solutions that help clients achieve their goals, while growing banking knowledge as part of a collaborative, community-focused team.

In this front-line role you’ll support branch operations, educate customers on digital tools, and work with colleagues across branches to ensure seamless service and a positive