Customer Banking Specialist

Associated Bank; South Elgin (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Employee resource groups

Competitive salaries

Bonus programs and well-being benefits

Job summary

Associated Bank in South Elgin, IL is seeking a customer service professional to join our team. You will deliver friendly service, accurately process transactions, and help customers with their banking needs at a local branch.

The role emphasizes cash handling, referring customers to specialists, and promoting bank offers. Prior retail banking or cash-handling experience is preferred; Spanish bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Spanish bilingual

Cash handling

Education

High school diploma

Job description

Associated Bank in South Elgin, IL is seeking a customer service professional to join our team. You will deliver friendly service, accurately process transactions, and help customers with their banking needs at a local branch.

The role emphasizes cash handling, referring customers to specialists, and promoting bank offers. Prior retail banking or cash-handling experience is preferred; Spanish bilingual abilities are a plus.