Customer Banking Associate – Growth & Service Champion

Associated Bank; New London (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Associated Bank in New London, CT seeks a Teller to deliver exceptional customer service and handle transactions with accuracy. The role involves identifying customer needs, promoting financial solutions, and supporting daily branch operations while guiding customers through digital self-service tools.

The successful candidate will have a high school diploma and up to 2 years of customer service experience, with a preference for retail banking or cash handling background.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.
• Experience in retail banking, cash handling, or financial services preferred.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Process customer transactions accurately and efficiently.
• Identify customer needs and refer them to colleagues for solutions.
• Promote offers, products, and services that benefit customers.
• Answer questions and resolve concerns with professionalism.
• Support daily branch operations, including vaults, night drops, and ATMs.
• Educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Sales/upsell

Digital tools

Education

High school diploma

Education/experience equivalence

Job description

Associated Bank in New London, CT seeks a Teller to deliver exceptional customer service and handle transactions with accuracy. The role involves identifying customer needs, promoting financial solutions, and supporting daily branch operations while guiding customers through digital self-service tools.

The successful candidate will have a high school diploma and up to 2 years of customer service experience, with a preference for retail banking or cash handling background.