Customer Assistant Representative - Brattleboro

Enterprise Holdings; Brattleboro (VT); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Enterprise Mobility, operator of Enterprise Rent-A-Car, National Car Rental and Alamo brands, is hiring a Customer Assistance Representative Sr in Brattleboro, VT. The role focuses on face-to-face service, branch support and rental assistance.

Starting pay is $18.50 per hour with merit raises based on performance. Full-time and part-time schedules are available, with comprehensive benefits for both.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• High school diploma or GED required.
• Two years college experience and/or customer service experience required.
• Must have a valid, unrestricted U.S. driver’s license.
• Must maintain a commute of within 1 hour of the location.
• Must be able to read, write, and understand English.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Ask customers to check for personal belongings and report found items.
• Explain rental charges and provide receipts.
• Inquire about service and satisfaction; document any dissatisfaction.
• Inspect vehicles for damage and direct to damage/loss report process.
• Verify fuel level policy and return documentation.
• Create service alerts for mechanical or body damage.
• Identify holds or recalls and ensure proper lot movement.
• Tag vehicles flagged for grounding or maintenance and track movement.
• Keep the lot organized for smooth traffic flow.
• Know CDW/Emerald Aisle/Choice processes and related documents and surcharges.

Skills

Customer service

English proficiency

Valid driver’s license

Education

High school diploma or GED

Two years college experience / customer service

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 801 PUTNEY RD BRATTLEBORO, VT 05301

The starting rate of pay is $18.50 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

We have both full and time time schedules available.

Part time benefits:

• Employee discount
• Retirement savings plan
• Training and development

Full time benefits including part time benefits:

• Paid time off
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance

Hours of Operation

• Monday- Friday: 7:00am-6:00pm
• Saturday: 9:00am-12:00pm
• Must be able to work Monday 7:00am-12:00pm and every other Saturday: 8:30am-1:00pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a high school diploma or GED
• Must have two years of college experience and/or customer service experience combined
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English