Customer Assistant Representative - Brattleboro

Enterprise

Brattleboro (VT)

On-site

USD 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Enterprise Mobility in Brattleboro, VT seeks an on-site Customer Service Representative to greet customers, process rentals, and review charges. The role includes verifying vehicle condition, guiding customers through damage reports, and completing the rental process with accuracy.

The position offers full-time or part-time schedules, competitive hourly pay, and benefits such as health insurance, retirement savings, and paid time off. Must be able to work several shifts including Saturdays.

Qualifications

Must be at least 18 years old.
Must be authorized to work in the United States and not require sponsorship.
Must have a valid, unrestricted U.S. driver’s license.
Must live within a 1-hour commute of the location within 30 days of start date.
Must be able to read, write, and understand English.
Must have two years of college experience and/or customer service experience.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings and document items found.
Advise and review rental charges; provide an accurate receipt.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage and direct customer to damage/loss report.
Ensure fuel services and rental documents are understood (CDW/Emerald Aisle/Choice).
Understand and communicate damage loss report procedures.

Skills

Customer service

English proficiency

Driver's license

Education

High school diploma or GED

Two years of college experience

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Opening available at the following branch location:

801 PUTNEY RD BRATTLEBORO, VT 05301

The starting rate of pay is $18.50 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

We have both full and time schedules available.

Part Time Benefits

Employee discount
Retirement savings plan
Training and development

Full Time Benefits Including Part Time Benefits

Paid time off
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance

Hours of Operation

Monday- Friday: 7:00am-6:00pm
Saturday: 9:00am-12:00pm
Must be able to work Monday 7:00am-12:00pm and every other Saturday: 8:30am-1:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a high school diploma or GED
Must have two years of college experience and/or customer service experience combined
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be able to read, write, and understand English