Customer Assistant Representative - Shelburne

Enterprise; Burlington (VT); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at our Burlington, VT area. This part-time role supports both internal and external customers face-to-face, handling rental needs and administrative tasks, with training provided and merit-based increases possible.

Starting pay is $18.50 per hour based on a 25-hour work week, with opportunities for annual merit raises. Benefits include employee discounts, a retirement plan, and development programs.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must have a high school diploma or GED.
• Must have two years of college experience and/or customer service experience combined.
• Must be able to read, write, and understand English.
• Must have a valid, unrestricted U.S. drivers license.
• Must live within a reasonable 1-hour commute to the location within 30 days of start date.

Responsibilities

• Greet customers arriving on the lot using prescribed dialogue.
• Check for personal belongings and handle lost items per policy.
• Advise on rental charges and provide accurate receipts.
• Inquire about service and satisfaction; document any dissatisfaction.
• Check vehicles for damage and direct customers to complete reports.
• Ensure fuel policy compliance and full-tank status where applicable.
• Process service alerts for mechanical or body damage reported.
• Identify vehicles on system hold and verify movement to correct lot location.
• Keep the lot organized for easy access and traffic flow.
• Understand CDW/Emerald Aisle/Choice processes and related rental documents.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Two years college experience

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Position Details

This is a part time position with a starting rate of pay $18.50 / hour based on a 25 work week. Employees have the opportunity to earn yearly merit increases based on performance.

Location

Opening available at the following branch location:

• 1116 Shelburne Road South Burlington, VT 05403

Benefits Package

We offer a robust Benefits Package including, but not limited to:

• Employee discount
• Retirement savings plan
• Training and development

Schedule Available

• Monday: 7:00am - 12:00pm
• Wednesday: 7:00am - 12:00pm
• Friday: 7:00am - 4:00pm
• Saturday: 8:30am - 12:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a high school diploma or GED
• Must have two years of college experience and/or customer service experience combined
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English