Customer Assistance Representative - Truck Rental

Enterprise; Bend (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

Enterprise Truck Rental Division in Bend, OR is hiring a Full Time Customer Assistance Representative (CAR Sr) to provide high-level customer service to both internal and external customers, primarily face-to-face at the Bend location. This role supports branch and rental needs and ensures a positive guest experience.

The position pays $19 per hour and requires DOT readiness, a valid driver's license, and a high school diploma or GED.

Qualifications

• Minimum 1 year of customer service, retail, or administrative support experience.
• Must be 21+ years old and eligible to drive under DOT rules.
• Valid driver's license with ≤2 moving violations or at-fault accidents in 3 years.
• No drug or alcohol convictions in past 3 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions.
• Manage outbound calls for callbacks and miscellaneous tasks.
• Provide high level customer service in person and over the phone.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess rental condition upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company and assist customers in a safe, courteous manner.
• Explain rental terms, vehicle features, and services.
• May sell protection products, upgrades, and fuel options.
• Notify management of vehicle issues and maintenance needs.
• Clean vehicle interiors/exteriors as needed.
• Perform basic administrative and accounting tasks such as billing and reports.
• Perform other duties as assigned.

Skills

Customer service

Communication

Administrative support

Education

High school diploma or GED

Job description

Overview

The Enterprise Truck Rental Division has an exciting opportunity for a

Overview

The Enterprise Truck Rental Division has an exciting opportunity for a Full Time Customer Assistance Representative in Bend, OR.

The Enterprise Truck Division of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. .

This Full-Time position pays $19/hour and is located at our Bend Truck location: 2300 NE Division St. Bend, OR 97701

DOT Requirements

We are subject to certain Department of Transportation Regulations. Please note the following:

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations.
• Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
• DOT regulations require no moonlighting, meaning that if hired, (no other paid employment allowed).

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 21 years of age
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

DOT Requirements

We are subject to certain Department of Transportation Regulations

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).