Customer Assistance Representative - Eugene Airport

Enterprise; Eugene (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for a Eugene, OR branch. The role focuses on high-level customer service, in-person and phone assistance, and back-up rental support in a busy location.

The position requires strong communication, reliable driving record, and the ability to handle administrative tasks while promoting the company’s rental offerings. $17/hour with bonus opportunities.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have a valid driver's license.
• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while assisting customers and handling pickup/drop-off in a safe, courteous manner.
• Explain rental terms, vehicle features and services.
• May sell optional protection products, upgrades and fuel options.
• Notify management of vehicle problems or maintenance needs.
• Clean vehicle interiors/exteriors as needed.
• Perform administrative and basic accounting tasks such as billing and reports.
• Handle incoming calls for reservations, quotes, questions, and resolutions.
• Manage outbound calls for callbacks and accounts receivable as assigned.
• Performs other job-related duties as needed

Skills

Customer service

Face-to-face interaction

Communication skills

Phone etiquette

Administrative support

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 28801 Douglas Drive Suite #7 Eugene, OR 97402

This is a position that pays $17/hour with opportunities for bonuses.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have a valid drivers license
• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future