Customer Application Support Specialist

CTG; Anchorage (AK); On-site; USD 48,000 - 72,000; Full time

Job summary

CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role focuses on troubleshooting issues, handling user inquiries, and documenting solutions to ensure a high level of customer satisfaction.

You will serve as the primary contact for customer support requests, monitor tickets, and escalate complex problems to development or infrastructure teams as needed.

Qualifications

• Experience in application, help desk, or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customer application support requests.
• Troubleshoot and resolve application-related issues in a timely manner.
• Monitor support tickets and provide regular updates to customers.
• Escalate complex issues to development or infrastructure teams as needed.
• Document incidents, solutions, and system changes.
• Assist with application testing, upgrades, and user training.
• Maintain a strong focus on customer service and issue resolution.

Skills

Customer Support

Troubleshooting

Communication

Ticketing Systems

Problem Solving

Job description

CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role is responsible for troubleshooting application issues, resolving user inquiries, documenting solutions, and collaborating with technical teams to ensure a high level of customer satisfaction.

Location:

Anchorage, AK

Duration:

6 months

Key Responsibilities:

• Serve as the primary point of contact for customer application support requests.
• Troubleshoot and resolve application-related issues in a timely manner.
• Monitor support tickets and provide regular updates to customers.
• Escalate complex issues to development or infrastructure teams as needed.
• Document incidents, solutions, and system changes.
• Assist with application testing, upgrades, and user training.
• Maintain a strong focus on customer service and issue resolution.

Qualifications:

• Experience in application, help desk, or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer support processes preferred.

This position is ideal for someone who enjoys solving problems, working directly with customers, and supporting critical business applications.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.