Customer Analytics & Strategy Analyst

NFI Parts Inc; Delaware (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages and comprehensive benefit package

401K with generous company match

On-the-job training

Job summary

A global bus manufacturer is seeking a Customer Service Analyst responsible for customer data analytics to support team strategies and forecasts. You will prepare KPIs and reports, providing insights to enhance revenue strategies. The ideal candidate will have post-secondary education and analytical skills, along with a basic understanding of transit vehicles. This position offers competitive wages, 401K, and a supportive workplace culture.

Qualifications

• Understanding of basic knowledge of transit vehicles and systems.
• Ability to travel up to 5%.

Responsibilities

• Provide customer analytics on revenue performance to assist in adjusting revenue strategies.
• Report and recommend strategies on profitability files.
• Create and update customer scorecard data templates.

Skills

Analytical skills

Microsoft Office including Excel

Excellent communication skills

Organizational skills

Education

Post-secondary education or equivalent experience

Job description

A global bus manufacturer is seeking a Customer Service Analyst responsible for customer data analytics to support team strategies and forecasts. You will prepare KPIs and reports, providing insights to enhance revenue strategies. The ideal candidate will have post-secondary education and analytical skills, along with a basic understanding of transit vehicles. This position offers competitive wages, 401K, and a supportive workplace culture.