Customer Ops Analyst: Systems, Automation & Analytics

Automatiq, Inc.; California; Presencial; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual discretionary bonus

Inclusive environment

Career growth opportunities

Descripción de la vacante

A leading software firm in ticketing seeks a Customer Operations Analyst to enhance operational efficiency and analytics. This role involves managing customer operations platforms, creating dashboards for key performance metrics, and automating workflows. Ideal candidates possess 2-4 years of experience in customer operations and are proficient with tools like Intercom and HubSpot. A salary range of $90,000 - $100,000, plus performance bonuses, is offered, along with a supportive company culture focused on growth and diversity.

Formación

• Experience with platforms such as Salesforce, Zendesk, Kustomer.
• Ability to translate complex operational data into actionable insights.
• Strong systems thinking and process design mindset.

Responsabilidades

• Own the architecture of customer operations tooling.
• Build and maintain dashboards for operational visibility.
• Design scalable workflows to improve efficiency.

Conocimientos

Hands-on experience configuring and administering Intercom

Strong analytical skills

Advanced Excel or Google Sheets skills

Comfort operating in a fast-moving environment

Educación

2–4+ years of experience in Customer Operations or similar

Herramientas

HubSpot

Pendo

Monday.com

Descripción del empleo

A leading software firm in ticketing seeks a Customer Operations Analyst to enhance operational efficiency and analytics. This role involves managing customer operations platforms, creating dashboards for key performance metrics, and automating workflows. Ideal candidates possess 2-4 years of experience in customer operations and are proficient with tools like Intercom and HubSpot. A salary range of $90,000 - $100,000, plus performance bonuses, is offered, along with a supportive company culture focused on growth and diversity.