Customer Advocate & Vehicle Delivery Driver

Carvana; Louisville (KY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with Carvana match

Company-paid healthcare premiums

PTO 13 days + increasing

Tuition reimbursement

Employee stock purchase plan

Career growth opportunities

Job summary

Carvana is hiring Customer Advocates to deliver happiness to customers and support the car-buying journey. The role requires at least 2 years of customer-facing experience, willingness to work 11am–9pm and seven days per week with rotating days off.

Earn $19–$21/hour with performance-based increases and growth opportunities. Benefits include 401(k) with Carvana match, healthcare premiums paid by the company, PTO, education support, equity, and extensive professional development.

Qualifications

• At least 2 years of customer-facing experience.

Responsibilities

• Deliver vehicles to customers? (references show driving, but role is Customer Advocate; include general responsibilities: assist customers, document interactions, support order process)
• Complete customer interactions with accuracy in our tracking system
• Maintain safe driving record and comply with company policies
• Support local market operations with customer-centric service
• Participate in training and development for growth opportunities

Skills

Customer-facing

Job description

Carvana is hiring Customer Advocates to deliver happiness to customers and support the car-buying journey. The role requires at least 2 years of customer-facing experience, willingness to work 11am–9pm and seven days per week with rotating days off.

Earn $19–$21/hour with performance-based increases and growth opportunities. Benefits include 401(k) with Carvana match, healthcare premiums paid by the company, PTO, education support, equity, and extensive professional development.